Policy and Procedures
There are a number of important policies and procedures relevant to all aspects of your engagement with the Australian College of Kahuna Sciences. You can also get help with any questions that you may have by contacting the College Manager and Student Support Officer on (02) 6684 4883.
The enrolment fee is non-refundable. The course deposit is non-refundable once enrolled into the first set of theory units on our e-Learning portal.
If you withdraw your enrolment at a later stage you will be refunded any unused fees less a 10% administration fee, excluding the course deposit and enrolments fees. This will be calculated based on the number of course units you have been enrolled in and workshops attended at time of withdrawal.
In the unlikely event of course cancellation by the Australian College of Kahuna Sciences (ACKS), full fee refund including the non-refundable enrolment fee is made to clients.
The Australian College of Kahuna Sciences guarantees that all students enrolled in a course offered by the Australian College of Kahuna Sciences will be issued a statement of attainment or AQF certificate upon successful completion of the course. In the event that ACKS is not able to meet their obligations as a registered training provider students will either be transferred to an equivalent program at another RTO or be offered a refund of course fees as per our policy.
Complaints and Appeals Policy
The Australian College of Kahuna Sciences believes that a student, who has a complaint or appeal, has the right to raise the complaint or appeal and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation.
The student has the right to present the complaint or appeal formally and in writing.
The Australian College of Kahuna Sciences will manage all complaints and appeals fairly, equitably and efficiently as possible. The Australian College of Kahuna Sciences will encourage the parties to approach the complaint or appeal with an open mind and to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, the Australian College of Kahuna Sciences acknowledges the need for an appropriate external and independent person to mediate between the parties. The parties will be given the opportunity to formally present their case to the independent person.
Confidentiality will be maintained throughout the process of making and resolving complaints. The Australian College of Kahuna Sciences seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.
Complaint and appeal process
- Should a student have a complaint or appeal they should first discuss the issue / complaint with the person involved to try and resolve it verbally.
- If no resolution is reached the student should complete a complaint form (appendix 1) and either send by email or post to the college manager.
- Following the formal lodgement of the complaint to the Australian College of Kahuna Sciences a response/ resolution must be presented within 30 days.
- Should the issue still not be resolved to the student’s satisfaction, the Australian College of Kahuna Sciences will make arrangements for an independent third party to resolve the issue and outline any costs that may be involved with this to the student. The student will be given the opportunity to formally present his or her case. The time frame for this process may vary but should take no longer than 30 days.
- All parties involved will receive a written statement of the outcomes, including reasons for the decision within the 30 day period. If the process is taking longer than 60 days from the complaint or appeal being received the student will be notified in writing of the reason for the delay and kept informed about all progress.
- If the student is still not happy with external mediation, he/ she may take the complaint to the VET Regulator.
The Australian College Of Kahuna Sciences acknowledges the privacy concerns of visitors to its website and recognises the importance of protecting the privacy of personally identifiable information collected. As a general policy, no personally identifiable information is automatically collected from visitors to the Australian College of Kahuna Sciences’ site, unless you provide the Australian College of Kahuna Sciences with that information voluntarily.
Information Collection & Use
The Australian College of Kahuna Sciences gathers information about website visitors to improve the quality of online information and services offered. There are two forms of data that the Australian College of Kahuna Sciences collects: site visitor data and personal information voluntarily provided to the Australian College of Kahuna Sciences by site visitors.
Site Visitor Data
The Australian College of Kahuna Sciences collects personal information submitted from site visitors, such as a visitor’s name, address, phone number, email address, etc. Personal information is collected only when site visitors voluntarily provide it.
Any comments or questions sent via email to the Australian College of Kahuna Sciences might be shared with college staff members who are most capable of addressing your questions and concerns. Please be advised that most email systems do not provide a means for completely secure and private communications. Non-encrypted email communications may be accessed and viewed by others while in transit to or from the Australian College of Kahuna Sciences. For that reason, do not use email to communicate information to the Australian College of Kahuna Sciences that you consider to be confidential.
The Australian College of Kahuna Sciences will not sell, trade or otherwise disclose personal information or email communication outside of the Australian College of Kahuna Sciences, unless required to do so by legal, judicial or governmental proceedings, or unless required to do so in accordance with any authorisation you have given us.
However, important aspects of our policy are:
Personal details provided by you to the Australian College of Kahuna Sciences through electronic responses from this site will not be forwarded, sold, or made available in any way to any third party. However, the Australian College of Kahuna Sciences may communicate with you again with other information that is complimentary to your original request. Each of these communications will have clear ‘opt-out’ instructions so you can choose not to receive further Australian College of Kahuna Sciences communication.
How the Australian College of Kahuna Sciences uses the information you provide
The Australian College of Kahuna Sciences may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.
The Australian College of Kahuna Sciences generally uses personal information to:
- provide you with products or services you have requested;
- personalise and customise your experiences on the Australian College of Kahuna Sciences website;
- help the Australian College of Kahuna Sciences manage and enhance its services to you;
- communicate with you;
- provide you with ongoing information about the Australian College of Kahuna Sciences in which the Australian College of Kahuna Sciences believes you may be interested; and
- give you the opportunity from time to time to receive emails and e-newsletters from the Australian College of Kahuna Sciences.
You may unsubscribe from these communications at any time by clicking on the unsubscribe link within the email or by contacting us at firstname.lastname@example.org